Help & safety
We’re here to help.
For account, privacy, safety, or technical questions about HisStory, email us and include your app version, device model, and a short description. Never send a password or full conversation history.
In-app controls
- Story profile menu → Report for harmful or inappropriate behavior.
- Story profile menu → Block character to remove a character from discovery.
- Story profile menu → Reset relationship to clear that character's conversation and relationship data.
- Settings → Your data → Delete account and data to remove conversations, memories, progress, blocks, local consent, and the anonymous identity. Submitted safety reports follow the Privacy Policy retention period.
Microphone or voice not working
Check iOS Settings → Privacy & Security → Microphone → HisStory. Live voice also requires a stable internet connection. Text chat remains available if permission is declined.
Urgent safety
HisStory is not an emergency or crisis service. If you or someone else may be in immediate danger, contact local emergency services. For emotional crisis support, contact a qualified local crisis line or health professional.
Response target
We aim to acknowledge support and safety requests within two business days. Complex privacy or safety reviews may take longer where permitted by law.